Must be fluent in German, Swedish and English
ZEUS Scooters are an innovative and ambitious provider to the e-scooter sharing micro mobility market and recognized as a High Potential Start Up business.
We have launched our service in Germany in June 2020, and we are expanding across Germany and Europe over the coming months. At the moment we are operating in over 18 cities. We are now seeking an enthusiastic, professional, and ambitious Customer Support Representative to join our Customer Service and Experience team. The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.
Job types: full-time, permanent
Work Remotely: Yes
Providing technical support to customers
Provide knowledgeable answers to questions about product, pricing and availability
Outbound & Inbound customer contact
Email and phone support
Taking care of own projects
Work with internal departments to meet customer’s needs
Great team environment
Work from home opportunities
Profit sharing / share options
Reporting to our Customer Experience Manager you will be able to develop and grow in your position.
Training in our systems will be provided and a knowledge of Zendesk will be an advantage along with the ability to communicate well in English, Swedish and German
At least 1 – 3 years’ of relevant work experience
Excellent phone etiquette and excellent verbal, written, and interpersonal skills
Ability to multi-task, organize, and prioritize work