General Terms and Conditions

Updated 20th November 2024

• THE PARTIES

The service providers are the following entities that are residents of the European Union:

• Eco Urban Scooters Ltd T/a Zeus Scooters registered in Ireland 655377 with a registered office at Ravenswood Lodge, Bunclody, Carlow Y21PW77

Contact information:

E-Mail: [email protected]

NB: In this document, “we”, “our”, or “us” refer to Eco Urban Scooters Limited. All references to Eco Urban Scooters Limited, ZEUS Scooters and ZEUS 4 Business will be collectively referred to as the ‘Company’ throughout this document.

The User (here in after referred to as “User”) is a person of legal majority who uses the service offered by the Company, carried out and expressly approved the registration process and accepted these Terms and Conditions.

To complete the registration process and to be able to use the Company’s service, the General Terms and Conditions have to be approved by selecting the respective checkbox

• GENERAL TERMS

These General Terms and Conditions (hereinafter referred to as “Terms of Use or “General Terms”) govern together with the Special Terms and the enclosed documents the contractual relationship between the parties regarding the rental service of vehicles for personal mobility.

It is recommended that the User reads them thoroughly.

The acceptance of these General Terms assumes the acceptance of the Special Terms and their appendices.

These General Terms, the Special Terms and the appendices can be accessed on the Company’s website www.zeusscooters.com and the ZEUS 4 Business APP. All this may be modified or updated by the company at any time.

The User will be informed about any updates or modifications of the General Terms, Special Terms and appendices so that they can be accepted according to the provisions of point 16 of these General Terms.

• DEFINITIONS

For the purpose of these General Terms, the following definitions apply:

• User: the person with a properly validated User account and the person who uses the rental services of the vehicle for personal mobility (hereinafter referred to as: “the User”).
• General terms: Refers to the sections of this document.
• Special Terms: the special terms are the clauses that apply to the parties depending on the city in which the service is ordered, as every city has its own particularities and specific local provisions. Special Terms that apply in any case are the ones of the city or place where the service is carried out. The place of the service is determined by the place of delivery of the User. Special Terms are supported by appendices that comprise of the local regulations of the city.
• Mobile Application: any mobile application distributed by the Company which is used to manage and utilise the User rental services; including but not limited to ZEUS 4 Business, ZEUS
• Website: refers to the page with the URL www.zeusscooters.com
• User account: the account created by the User during the registration process in the Mobile Application, validated by the Company and required to conclude a contract regarding the service.
• PLEV: “Personal Light Electric Vehicles” refers to any electric scooter or other electrically powered vehicle that forms part of the Company’s fleet of vehicles and that can be rented by Users for their effective use.
• Service: the service provided to the User, which is charged as follows:
  • Rental paid for by a fleet lesee
  • Rental billed by unlock fee and time usage from the unlock time to the log off time when the vehicle is returned
  • Rental on a fixed rate by minute, hour or day as determined by the Company
  • Rental based on subscription charges
• City: refers to the city in which the Company services operate and therefore defines the area in which the PLEV can be used. The city is specified by the location where the PLEV is delivered and provided for use.
• Business zone: refers to the area and/or area within the city in which the PLEV can be driven. The business zone of every city is indicated in the Company’s application
• Parking zone: refers to the areas or zones in which the PLEV can be provided and returned. The parking zones of every city are indicated in the Company’s application
• No parking zone: refers to the areas or zones in which the PLEV are prohibited from parking within. Parking or abandoning PLEVs within this zone attracts penalties in accordance with this terms of use. The no parking zones of every city are indicated in the Company’s application
• No driving zone: refers to the areas or zones in which the PLEV are prohibited from driving within. Driving PLEVs within this zone attracts penalties in accordance with this terms of use. The no parking zones of every city are indicated in the Company’s application
• Support: Customer service which can be reached under the following contact information:

E-Mail: [email protected]

• SUBJECT

The contract relationship between the parties is governed by the General Terms as well as the Special Terms and their appendices.

Subject of these General Terms is the regulation of the rental service of the PLEV for the benefit of the User in the city. The service comprises of the rental of the PLEV for the effective useful life (per ride or per minute) or of a rent per day, month or year.

Through the rental of the PLEV by the User, the ownership of the PLEV is not abandoned or transferred. They remain the property of the Company .

The rental service of the PLEV is subject to the availability of the PLEV. The User can see the location and availability of the PLEV in the Mobile Application.

• REQUIREMENTS FOR THE USE OF THE COMPANY SERVICE

The User has to meet the following requirements to be able to use the rental service of the PLEV offered by the Company :

• Must be at least 18 years old or has reached the legal age
• Must have a registered and verified User account
• Must have experience or minimum skills with driving a PLEV and has to be familiar with the operation and the safe handling of PLEV
• Must have a minimum of knowledge of driving and of the local traffic regulations that are provided to the PLEV
• Must have accepted the General Terms that include the Special Terms and appendices.

• USER REGISTRATION, USER ACCOUNT

The registration process is free of charge.

To carry out the registration process, the Mobile application has to be downloaded via the online app stores or on the website.

After the Mobile Application has been downloaded, a User account has to be created. For this purpose, the registration has to be completed and the information required has to be transmitted.

It will be necessary to provide information about the selected payment method.

In case it is required for the type of vehicle rented, the Company can request documents, such as the driving licence. 

After the registration process has been completed, the User is able to start utilising the Company service.

A User cannot have more than one User account.

The User account is personal and cannot be transferred. Moreover, the User must be the only person utilising the service. The User has to take appropriate measures to ensure the confidentiality of the User account information, especially the login data.

In case the login data of the User account are lost or stolen or reasonable suspicion exists that the account is being used by a third person, the User shall inform the Company immediately via the contact information provided in these General Terms.

If the User is at fault (intent or gross negligence), they are liable for all liabilities or damages arising from the use of their User account by a third person.

The User is obliged to keep the information provided for creating their User account, especially the billing and contact information, up to date. Failure to comply with this requirement entitles the Company to suspend the service for the User.

• NETWORK ACCESS

The User needs to connect the device with the Internet to be able to download the Mobile Application and use the service.

The User accepts that the Company is not responsible for the quality and availability of the Internet network and that the availability of the service can be impaired by the quality and availability of the Internet connection, which is provided to the User by their telecommunications provider.

The Company gives no performance guarantee for the Mobile Application. It is not part of the performance that the Mobile Application is available, safe or flawless at any time or that minor errors in the software or service will be fixed. In this respect the Company does not offer any warranty.

• NOTIFICATIONS

When creating the User account, the User accepts that the Company can send informative text messages (SMS), emails as well as automated notifications as part of the normal operations.

• PRICING, WALLET, PRE-PAID PACKAGES, PAYMENT AND INVOICING

Price

The price of the service depends on the Special Terms of the respective city that can be changed.

The prices include the taxes applicable to the country in which the city is located.

The current prices applying can be found on the website and in the Mobile Application.

In case a PLEV is returned outside the business area, a fee of €120/£100 or equivalent value in local currency may be applied to the User account.

Price Structure

The price for the service shall be paid as follows:

• The Unlock fee shall be paid when the PLEV is provided
• The usage fee (by minutes or effective duration) shall be paid when the PLEV is in use.
• The daily rent shall be paid at the time of the booking.
• The rent for monthly or yearly subscriptions are paid at the beginning of the subscription period or as otherwise agreed.

Wallet

The company operates a wallet system in some markets. A wallet is a pre-paid balance held on the User account that is used to pay for purchases in the Mobile Application. Purchases can include trips, pre-paid packages, add-ons and any other fines and charges.

Wallet balances include topped-up balance and any bonus credit that has been applied to the User account.

Bonus credit may be applied to a User account and may comprise some or all of the User account balance. Bonus credit can be redeemed against pay as you go trips but cannot be redeemed against pre-paid packages and other in-app purchases.

Bonus Credit expires after six months of inactivity on a User account. For this purpose, inactivity is defined as a User account without a trip so a User that has bonus credit on their User account but has not taken a trip in the previous 183 days will be deemed to have forfeited the bonus credit.

Wallets can be topped-up using the payment method registered to the account. Users can opt to automatically top-up their balance; this feature will automatically charge the User’s payment method upon a pre-defined trigger, generally a balance level, being met.

Where a User does not have sufficient balance in their wallet to make a purchase, their payment method will be charged at the time of purchase or they will be invited to top-up in the case of purchasing pre-paid packages.

Wallet balances are generally not refundable and will be forfeited upon the closure of an account.

An account is considered dormant if it has not been used to complete a trip for one year. Dormant accounts are charged an annual wallet maintenance fee of €30 or the remaining wallet balance, whichever is greater. The wallet maintenance fee will be charged on an annual basis on or after the anniversary of the last trip on the User account.

Wallet terms outlined here do not affect your statutory rights.

Pre-paid packages

Users may purchase prepaid packages in the Mobile Application where available. These work like vouchers and result in the User receiving pre-defined benefits for a period of time for a pre-determined price. Usage outside of these pre-defined benefits is charged on the basis of the prevailing pricing for the vehicle selected. The pre-paid packages are activated immediately upon purchase and all benefits expire at the end of the period of the package. Payment for pre-paid packages must be completed before the benefits can be used.

In some cases, the pre-paid packages are ‘recurring’ meaning that they automatically renew at the end of the package period and the User is automatically charged the renewal price. In the event that the automatic renewal fails, the User’s pre-paid package will be cancelled. If the customer wishes to cancel an auto-renewing pre-paid package, the pre-paid package must be cancelled at least 24 hours prior to the renewal anniversary.

Pre-paid packages cannot be paid for with bonus credit and cannot be combined with any other offers.

Pre-paid packages cannot be cancelled or transferred to other Users.

More detailed information on the benefits, limitations and other terms relating to pre-paid packages can be found in the individual description of the prepaid package in the Mobile Application. 

The Company reserves the right to cancel, change or revoke any offers or pre-paid packages at any time.

Means of Payment

The price shall be paid by the means of payment which is specified in the User account at the relevant time.

The payment method may be selected during the creation of the User account or at a later point in time in the settings.

The means of payment that can be selected in the Company’s app are those which are each indicated in the application.

The available payment methods currently are as follows:

• Credit Card
• Debit Card

Outstanding Payments

In case of outstanding payments to the Company , the service shall be automatically disabled for the User (temporarily), until the pending payment has been fully settled. Users may be permanently blocked for failure to make payment.

Payments can be deemed outstanding for credit related to services rendered, for amounts due for damages of the PLEV, for fines, sanctions, loss of the PLEV or for any other amount the User owes to the Company according to the conditions set in these General Terms.

Fines are set as follows:

• For driving without a confirmed or valid rental contract or for transferring the access data to another User: €300
• For loss or all repair fees incurred due to the fault of the User: arising expenses depending on the amount billed
• For additional costs incurred due to the fault of the User (e.g. Towing / picking up the vehicle etc.): arising expenses depending on the amount billed
• For parking a PLEV at inaccessible locations: €30
• Administration fees may be applied to Users for the administration of fines or other charges

For the collection of outstanding payments, the following process shall be used, which is free of charge for the User:

1. First, the balance in the bonus account shall be used to collect the money.
2. In case the bonus account does not show any credit, the balance in the credit account shall be used.

iii. If this amount is not sufficient, the Company is entitled to settle the remaining costs via another payment method configured in the User account (credit card, direct debit or other method).

1. In case of the termination of the contract by the User, the User has to settle outstanding payments, which are not payable with the balance in the bonus account. the Company is in any case entitled to collect the remaining amount via the payment method set in the User account (credit card, direct debit or another method).
2. If it is not possible to collect the outstanding payments via one of the methods mentioned here, the Company is entitled to transfer the claim to a debt collecting agency for collection. the Company is entitled to charge the User for its own and third-party collection measures, insofar they were necessary for the relevant handling and are proportionate to the respective claim.

Invoicing

The invoice for services will be generated and sent to the email address the User provided during login to the application or via their profile in the User account.

Objections to the Company’s fees shall be made within 14 days from the postal date of the invoice.

• DURATION AND TERMINATION OF THE CONTRACT

These General Terms, the corresponding Special Terms and the appendices remain in force between the two parties until the contract is cancelled. The contract can be cancelled by either party at any time.

As indicated above, the User can unsubscribe from the service at any time by informing the Company in writing to the contact address indicated in these General Terms.

As soon as the User has unsubscribed from the service, the User account shall be deleted after 30 days and the service disabled provided there are no outstanding payments due.

The contractual relationship is dissolved by the Company if the Company informs the User about this in any manner or if the Company has ceased to provide the service for any reason.

For monthly or yearly subscriptions, the application for revocation of the service shall be made at least 15 days before the next payment of the monthly or yearly fee.

All balances on the User account and/or remaining minutes/trips/value on a monthly, yearly or other subscription will be forfeited upon termination of the service.

When the contract is terminated due to a breach of the obligations set in these General Terms, Special Terms and Appendices, the User has to accept responsibility for any loss or damage resulting from this breach.

• TERMS OF USE OF THE SERVICE AND OBLIGATIONS OF THE USER

Rental period

Start: The rental of the service begins as soon as the User has requested the rent of the PLEV via the ZEUS Mobility app and the Company has confirmed the service.

End: The rent ends as soon as the PLEV has been returned correctly. It is clear that the PLEV has been returned appropriately when the Mobile Application indicates successful return

During the rental period, the User is responsible for the PLEV insofar that he or she assumes liability for any damage to the PLEV that occurred during this period.

Availability and Maintenance

The rental service of the PLEV is subject to the availability of the PLEV.

The availability of the PLEV for the benefit of the use depends on the order of the arrival and inquiry of the User.

The Company makes every effort to meet the demand of the User for the availability of a PLEV but cannot guarantee that the provision of the PLEV is sufficient for all Users at any time, as the service remains subject to the availability of the PLEV, as indicated.

The Company is responsible for the maintenance and repair of the PLEV. However, the Company does not guarantee that the PLEV available are free of operating and functional problems

If 24 hours have passed and a provided PLEV has not been used, the service shall be terminated automatically and the Company is entitled to provide the PLEV to other Users.

Simultaneous rental of multiple PLEVs

In case several PLEVs have been rented at the same time, the responsibility of the User set in these General Terms and under the Special Terms are extended to the User for every PLEV. The User is therefore responsible for the performance of the other PLEV drivers.

Provision of the PLEV to the User

The provision of the PLEV takes place in the business area.

The Mobile Application shows the available PLEV to the User and that it was allocated to the service requested.

To release the PLEV from the Company anti-theft security system, the User takes the steps provided in the Mobile Application.

The battery level can be checked in the app. For synchronization reasons, the actual level can deviate from the level indicated in the Mobile Application.

When fully charged, the battery of the PLEV is sufficiently charged for a range of at least 20km.

Inspection of the PLEV

After the PLEV was provided, the User should carry out an inspection to ensure that the PLEV works correctly.

The inspection includes a check of the operative components of the PLEV, such as brakes, wheels, battery level, type plate (if applicable for the PLEV type), lights or reflective lights, GPS device.

If one of the components mentioned shows a malfunction, the Company customer service should be notified immediately ([email protected]). The communication regarding the malfunction of the PLEV has to take place within the first 5 Minutes of the rent, otherwise we assume that the PLEV provided works correctly.

After [email protected] is informed about the malfunction, the services shall be aborted and the User shall not be charged.

The User can request access to another functioning PLEV after the service is cancelled. The usage of this PLEV shall be charged according to the prices and conditions set in these General Terms.

Special terms of use

The User acknowledges and confirms that:

• he or she is experienced in the operation and safe handling of the PLEV
• he or she is physically and mentally fit to drive the PLEV
• he or she is sober
• he or she is familiar with the traffic regulations of the city as well as the rules and local, municipal and state laws regarding the utilization and the driving of a PLEV
• he or she knows the city’s traffic zones.

Furthermore, the User accepts and confirms that:

• using a PLEV poses a risk to oneself, as there is a risk of accident. Therefore, the User is obliged to exercise due diligence during the ride with the PLEV
• the User is sufficiently trained to use, operate and drive a PLEV, whether or not the Company or a third person explained the usage and handling of the PLEV
• It is the Users sole responsibility to acquire and use a helmet and/or other approved security and safety equipment or accessories, if this is required under the local provisions of the city or the state law.
• The use of a helmet and / or other safety equipment does not exclude the risk of injury during an accident.
• The User is responsible for any harm or damage caused to other human beings or property during the usage of the PLEV
• The service is subject to a fee.

Commitments of the User during use

Under our Terms of Use the User is obliged to:

• Comply with the General and Special Terms
• Not to leave the PLEV unattended and use it with caution during the rental period
• Use the stand to park the PLEV
• Maintain and handle the PLEV with care
• Not give or sub-let the PLEV to third parties or other Users. If the User handed over or sub-let the PLEV to a third person or another User, the User is responsible for any damage or incident caused by the PLEV or based on it
• Use a duly authorized helmet or the correct safety equipment in case this is required under the local regulations of the city
• Not load more than 86 kg onto the PLEV
• Respect and comply with the traffic and safety regulations of the city as well as their practices and customs
• Check the traffic zones and to not exceed the speed limit of every street
• Always act with due diligence, respect the fundamental safety measures and adapt the driving behaviour to the weather conditions
• Avoid driving a PLEV in unfavourable weather conditions
• Not overspeed
• Not transport any objects that prevent the User from driving safely
• Not transport any other Users with the PLEV (apart from the User)
• Not use the PLEV under the influence of alcohol, drugs or other substances under any circumstances
• Not use any mobile devices while driving the PLEV (including the use of electronic devices for listening to music as well as phone calls and other services that distract the User or prevent a safe handling of the PLEV)
• Not use the PLEV if an apparent technical defect was noted
• Not use the PLEV for races, jumps and / or acrobatics
• Not use the PLEV for commercial purposes
• Not use the PLEV for towing, dragging or pushing people, objects or other vehicles
• Respect pedestrians and other public road Users
• Not modify or alter the PLEV in any way
• Not attach stickers or other elements to the PLEV
• Not remove or break accessories, parts or components of the PLEV
• Not commit criminal offenses with the PLEV or during the rental period
• Return the PLEV within the business area
• Pay the additional fees if the PLEV was returned outside the business area or in an unacceptable location
• Park within authorised areas and use anti-theft mechanisms, if applicable, whilst the PLEV is not used
• Have the Mobile Application up to date by installing the current version available in the app store
• Ensure the confidentiality of the access data of the User account

GPS Location Device

The PLEVs are equipped with GPS systems that enable the Company to determine the exact location of the PLEV at any time.

The purpose of the PLEV detection device is to become aware of, recognise and prevent any criminal offenses and to analyse the performance of the PLEV

The electronic devices and systems of the Company are also used to monitor the status, operation and movement of the PLEV.

The information gathered with these systems can be used during and after the completion of any service, with the sole purpose to enable the execution, control and compliance of the service and to analyse its performance.

Returning the PLEV

The PLEV shall be returned under the same conditions as when it was provided.

The return of the PLEV has to take place in the business area of the city and in areas in which the parking of the PLEV is allowed.

In case the PLEV is returned outside the business area in the city, the User is charged with additional fees indicated in the Special Terms.

In order to be able to return the PLEV properly the system has to recognize the return of the PLEV correctly.

For the return, the User has to follow the steps indicated in the Mobile Application and ensure that the Mobile Application recognises and registers the return properly.

The rental period ends after the return of the PLEV was noted.

The User can see the completed rental process, the total rental period and the applied total fee in the Mobile Application.

In case the Mobile Application cannot recognise the return of the PLEV for any reason (e.g. poor Internet connection), the User shall contact the Company immediately to solve the incident with the help of customer support or via the application.

If the PLEV has not been used for a period of 24 hours, the service shall be terminated automatically and the Company is entitled to provide the PLEV to other Users.

In case the User does not return the PLEV in a correct manner (as indicated in these Terms of Use) and the PLEV is stolen or damaged, the User is obliged to pay the full cost of the PLEV. The full cost of the PLEV will be determined by the Company.

If required, the User has to provide details about the exact place the PLEV was left.

The User is obliged to respect the specific requirements regarding the business area.

When parking, the User has to ensure that the PLEV does not impede other Users and road Users and that it is left on a dedicated parking area. It is prohibited to park the PLEV in the following places: at trees, traffic signs, traffic lights, parking meters, vending machines, fences of third parties, benches, containers, garbage containers, in front of or near emergency exits and fire stations, in front of entries and exits, in no-parking zones, in access roads to public transport, on bike lanes, at ancillary elements for a better orientation of visually impaired people, on crosswalks, in buildings, backyards, leaned on other vehicles, in parks and on green areas, at places where the PLEV obstructs advertisements or city furniture, the functionality of a facility is impaired, in areas reserved for loading or at places that are reserved for other Users or services and in general at all other prohibited places where parking is not allowed or regulated by the local provisions of the city.

The User is responsible for verifying whether temporary prohibitions (due to works, markets, festivities, pruning, film recordings etc.) apply to a parking area.

The service cannot be terminated if the PLEV is parked in areas with daily or hourly parking restrictions, if the restriction begins less than 24 hours after the PLEV was parked. Example: If the parking prohibition starts on Tuesday at 9:00 am, then the User is not allowed to park the vehicle in the restricted area after 9:00 am on the preceding Monday.

If the User violates the above-mentioned regulations when parking, additional fees according to the rates indicated in the Special Terms may apply. In case the PLEV has been parked in violation of the above-mentioned provisions, the service remains active until the PLEV has been returned in accordance with these provisions. This is, however, limited to 24 hours after the PLEV has been parked in violation of these provisions

The Company system can prevent the locking of the PLEV when returned, if the non- compliance with the return provisions was noted. If this happens and the User leaves the

PLEV unattended, the return was not carried out correctly and the User shall be held responsible for any loss in case of theft or vandalism.

In case the incorrectly parked PLEV was removed by the relevant authorities and taken to the respective vehicle depositary, the User shall bear the costs for recovering the PLEV (in addition to the fine imposed)

• INSURANCE AND ACCIDENTS

The Company does not insure the User against any risks associated with using the service, the User uses PLEVs entirely at their own risk and are liable for any injury or damage to property caused to themselves and third parties. It is advised that the User holds their own public liability insurance to cover such risk.

The Company holds Public and Product Liability Insurance as well as other insurances required by law. 

In case the User is involved in an accident, the following applies:

• The User shall contact the local police immediately.
• The User shall inform the Company about the accident and the damages on the PLEV as soon as possible.
• The User assumes responsibility of an accident.
• The assumed responsibility shall in any case include the obligation to repair the damages and the compensation of losses caused to third parties as well as the reimbursement of damages of the PLEV, even if the PLEV has to be replaced entirely. The full cost of the PLEV will be determined by the Company.
• In accordance with the above-mentioned provisions, the Company is entitled to invoice the User for any repair and recovery costs of the PLEV as well as amounts payable to third parties that arise from damages incurred in responsibility of the User. The payment can be made via the payment methods configured in the User account.

• THEFT

If the PLEV, its accessory parts or any components were stolen during the rental period, the User has to:

1. a) Contact the Company customer service immediately ([email protected])
2. b) Submit the respective report to the authorities responsible
3. c) Send a copy of the claim to the Company within 24 hours after it was reported.

In case of theft, loss or disappearance of the PLEV, the User shall pay the full cost of the PLEV to the Company. The full cost of the PLEV will be determined by the Company.

• FINES, SANCTIONS AND OTHER PENALTIES

The User shall bear full responsibility for their infringements and assumes all resulting fines, sanctions and penalties, including all fees or fines for parking the PLEV at prohibited places, the costs for recovering the PLEV from municipal deposits, traffic-related fines or fines for failing to wear safety equipment, such as helmets, in case this is mandatory.

To defend its interest, the Company reserves the right to identify the User to the authorities or the public administration in case the traffic regulations were violated during the rental period (traffic offense, prohibited parking).

Similarly, the Company can claim the costs for infringements committed by the User, such as fines, penalties and legal expenses paid by the Company. The payment shall be made via the payment methods configured in the User account.

In addition to these amounts, the Company shall take any measures to legally assert further claims for damage and losses incurred.

• CHANGES

The Company may change these General Terms, the Special Terms and the appendices at any time. In this case the User shall be notified via email to the email address provided.

The changes are deemed to have been accepted by the User in case he or she did not enter an objection with one (1) month after the new conditions were communicated. the Company shall expressly inform the User about the significance of not entering an objection.

They shall be accepted in any case if the User continues to use the service via the Mobile Application after the new conditions have been submitted.

The new versions of the General and Special Terms are also available in the Mobile Application and website.

• DISCLAIMER

The Company does not warrant that the service shall be available at any time and without interruption. Furthermore, the Company does not guarantee the availability of the Users.

The Company shall not be liable for damages resulting from slight negligence. However, personal injuries shall be excluded.

The Company shall not be held responsible if the Company fails to adhere to their commitments fully or partly due to situations of force majeure, including, but not limited to, actions of public administrations, fire, floods, explosions, demonstrations, civil disturbances, strikes, labour disputes, inadequacies, power outage, interruption of telecommunication systems or some other unforeseen circumstance.

• INTELLECTUAL PROPERTY

All copyrights, trademarks, trade names, logos and other intellectual or industrial property rights held and used by the Company as well as those present in the Mobile Application or on the website (including titles, graphics, icons, scripts, source codes etc.) are the property of the Company or third party licensors and may not be reproduced, distributed, sold, used, modified, copied, limited or used (in whole or in part) without prior written permission.

The User shall confirm and guarantee that he or she has all intellectual or industrial property rights referring to any text, picture, information and all other content he or she makes available and publishes through the Company systems (in the Mobile Application or on the website). The User shall provide only content that is in full compliance with the existing legislative framework and / or does not result in an infringement of the intellectual or industrial property rights of third parties. At its sole discretion, the Company may edit, remove or hide from platforms contents and information provided by the Users in whole or in part.

If the User submits proposals for changes, improvements or other comments to the Company and / or its services (hereinafter referred to as “comments”), the Company shall be entitled to use these comments for any purpose (including marketing or other business purposes), without being obliged to make an adequate contribution to the User in return. The User agrees to transfer all rights, claims and interests (including any intellectual or industrial property rights) contained in his or her comment and / or referring to his or her comments to the Company.

• CONTACT

For the purpose of establishing contact with the Company, the User should us e the email address [email protected]

• COMPLAINTS AND CLAIMS

The User shall file a complaint or raise a claim through the communication channels listed in the contact and contact information section of this contract.

• NULLITY

Should any part of these General Terms (including the Special Terms) be declared invalid or annulled, the other articles remain in effect without loss of value or validity. In such a case, the invalid clauses shall be replaced by valid ones that comes as close as possible to the purpose of the invalid clauses.

• BREACH OF CONTRACT:

In case of breach of contract, the Company shall be entitled to terminate the contract and claim the damages and losses resulting from the infringement.

A breach by the User is in any case the breach of undertakings in these General Terms, Special Terms and appendices, especially the failure to carry out the fundamental duties of the User.

• APPLICABLE LAW AND JURISDICTION

These General Terms (including the Special Terms and their appendices) are subject to Irish law.

• DISPUTE RESOLUTION

The Company shall not participate in a dispute resolution procedure with a consumer conciliation body.