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You cannot:
1) Use the service under the influence of any drugs or alcohol
2)Ride on footpaths or pavements.
2) Have more than one person on a scooter at a time
3) Rent a scooter on behalf of someone else.
1) Download the Zipp Mobility app from the App Store or Google Play.
2)Create an account.
3)Add your payment method.
4) Unlock a scooter on the map to begin the license verification process, take a selfie and get verified.
5) You are good to go!
You must be 16 years or over.
Yes. You must have a current, valid driver’s licence (a learner/provisional licence is acceptable) to use the service.
Yes. You are covered under our Rider Liability Insurance. This protects you against damages to third parties. You are covered up to a certain amount for material damages and unlimited for bodily injury to a third party.
You are also covered under our Personal Accident insurance. Users are protected up to a certain amount in the case of:
1)Accidental death;
2)Permanent disability;
3)Temporary total disability;
4)Repatriation due to accident.
How To Ride
Once you have scanned the QR code, kick off with one foot and press the accelerator.
Once you have scanned the QR code, kick off with one foot and press the accelerator.
You may ride the scooters inside the service area. This is indicated by the colour green on the map in the app. You must only ride on the road and within cycle-lanes.
These are areas where the use of scooters is not allowed. This is indicated by the colour red on the map in the app.
These are areas where the scooter speed will automatically be reduced. This is indicated by the colour orange on the map in the app.
1) Locate a designated parking bay in the app. These are marked in blue in the app.
2) Step off the scooter.
3) Click ‘end ride’ in the app.
1) Park the scooter in the designated parking bays. They’re marked in blue in the app.
2) Step off the scooter.
3)Click ‘end ride’ in the app.
4)Upload a photo of your parked scooter to the app.
5)And your done!
Problem with my Ride
You must end your ride in the designated parking zones. These are indicated by blue boxes in the app and by painted bays on the ground. If you are in a designated parking bay but you cannot end your ride, please raise a ticket in the support section of the app and customer service will fix this for you.
If your scooter stops working: 1) Please end your ride. 2) Raise a ticket in the app or email customer service at [email protected] with the QR code and the scooter licence number. 3) Start a ride on a new scooter. We will refund your ride once we have confirmed the scooter issues
There are three reasons why this may happen.
1) Restricted Zones
The scooter may be in a Restricted Zone. If this is the case the scooter will be beeping. Please check the app and walk the scooter out of the Restricted Zone.
2) Outside the Service Area
The scooter may be outside the service area. If this is the case the scooter will be beeping. Please check the app and walk the scooter back into the service area.
3) Hardware Error
If the problem persists please raise a ticket in support section of the app and choose another scooter!
1) Restricted Zones
The scooter may be in a Restricted Zone. If this is the case the scooter will be beeping. Please check the app and walk the scooter out of the Restricted Zone.
2) Outside the Service Area
The scooter may be outside the service area. If this is the case the scooter will be beeping. Please check the app and walk the scooter back into the service area.
3) Hardware Error
If the problem persists please raise a ticket in support section of the app and choose another scooter!
If your scooter stops working:
1) Please end your ride.
2) Raise a ticket in the app or email customer service at [email protected] with the QR code and the scooter licence number.
3) Start a ride on a new scooter. We will refund your ride once we have confirmed the scooter issues.
1) Please end your ride.
2) Raise a ticket in the app or email customer service at [email protected] with the QR code and the scooter licence number.
3) Start a ride on a new scooter. We will refund your ride once we have confirmed the scooter issues.